typeworkA little extra help
When something does not look right
A short set of checks to get you moving again.
I cannot find a feature
Check that you are in the right account and have completed the relevant setup. Marketing-first accounts initially have fewer menu items. AI modes, channel options and page editors can also differ. If unsure, send support the missing feature name and a screenshot of your menu.
My file or imported records are missing
Check upload completion, the current folder, search and Trash. For cloud files, confirm the connected account. For records, open the intended Sheet or Customers list: a file upload alone is not a completed record import. Check for import errors before uploading the same file again.
The AI has stopped or the result is wrong
Look for a question waiting for your answer, a failed step or a usage message. Reopen the same conversation and check any created items before repeating the request. If the result is wrong, provide the correct source and specify the part to change.
Customers cannot see my latest page
Open Page and compare Latest preview with Live. Confirm that the intended version is published and that you shared the live link. Check Public / Private, protection and role settings. Test with the intended visitor or staff account.
A reply or scheduled message did not arrive
Check the connected channel, the conversation’s auto-reply setting, any pending review and the message’s actual status. For a task, check status, time zone, next run and recent runs. A failed, partial or skipped outcome needs a closer look; do not assume that retrying everything is harmless.
Send a useful help request
I was trying to: [goal] Screen / page / task: [name] Time and time zone: [when] What I expected: [result] What actually happened: [message or status] What I have checked: [checks] Please help me confirm the next step.
Send this to support@typework.ai with a relevant screenshot. Hide passwords, sign-in codes and customer details that are not needed to explain the problem.